Key information
- You have 30 days to initiate your return
- Up to 10 days to process refunds
- No restocking fee
- To obtain the return address, contact customer service
To start a return, you can contact us at [email protected] or call us at +447418622963. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Damaged package?
If your package arrives damaged, please immediately take a photo as evidence of the package and its contents. Then send it to [email protected] along with your order number so that our customer support team can find a solution for you.
Exchanges
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at [email protected] or call us at +447418622963.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet.
Contact Email:
Email: [email protected]
Phone: +447418622963
Address:
57 Rectory Ln Byfleet
West Byfleet KT14 7LU
United Kingdom
Opening hours: Mon – Fri (8am – 5pm)